User Experience

15 posts
Three Reasons to be Excited About the “Internet of Things” – and Three Reasons to be Very Afraid

Imagine the following scenario: Your neighbors have a loud party and you get a bad night’s sleep. But your bed detects your tossing and turning and takes action. It checks your schedule for the coming day, sets your alarm clock back an hour, then instructs your coffee maker to brew an extra-strong cup which is waiting for you when you get up. You put on a gray work shirt, which...

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Are We Ready to be a Cashless Society? The Next Great Debate

For years, people have been predicting the demise of cash, and with all the buzz around Apple Pay and cryptocurrency, bills and coins do seem headed toward extinction. Yet in the past month, two tech icons have demonstrated cash's continued vital role in the modern payments landscape--both in the U.S. and in developing countries. At its New York Hackathon, TechCrunch Disrupt awarded an app that bypasses ATMs by broadcasting cash requests to nearby users,...

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Forget Apple Pay: 4 Futuristic Innovations That Could Transform How You Spend Money

For decades, the global payments industry was rather boring – or, if you prefer, “stable and predictable.” Payment cards have been the default alternative to cash since 1950, when Diners Club introduced a small card – made out of cardboard – that let people pay for travel and entertainment expenses. By the 80s, payment cards had assumed their current form, function and ubiquity, and to this day, they dominate the...

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Three Reasons Banks Won’t Get “Uber-ized” – and One Reason they Actually Might

Everyone loves Uber – except for mistreated passengers, disgruntled drivers, local governments, certain tech journalists, and of course: the taxi companies disrupted by the popular ride-sharing app. Okay, perhaps “everyone” is a slight exaggeration. But in spite of its controversial reputation and recent PR troubles, Uber is on a roll. By the end of 2014, it was six times bigger than it was when the year began, and it continues...

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ATM Innovations Will Transform the Way We Bank

Changes are afoot in the ATM tech space. Take a look at these innovations changing the way we use ATMs around the world. Did you know there are now ATM machines in India and the Philippines that dispense clean water instead of cash? Or that ATMs in the near future will be equipped with germ-fighting glass to prevent the spread of disease? How about ATMs with LCD panels that can be...

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4 Ways Banks Can Win Back Millennials (and the rest of us)

Newsflash: Millennials don’t like banks. And everyone in the banking industry needs to take at look at Viacom’s recent Millennial Disruption Index. The company surveyed over 10,000 U.S. Millennials about 73 companies spanning 15 industries, to determine which industries are ripe for disruptive change. Here’s what Millennials said: In five years, roughly 70% of Millennials expect to be accessing their money and making payments in a totally different way. 73%...

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The Link Between Human Behavior and Poor Financial Decisions

Want some unexpected advice from iconic high-achievers like Steve Jobs, Mark Zuckerberg and Barack Obama? Wear the same clothes each day. It turns out that Zuckerberg’s grey t-shirt, Obama’s highly predictable blue or grey suits, and Jobs’ iconic black turtleneck and jeans are about more than just branding or personal style. They represent strategic efforts to maximize mental bandwidth. As Obama put it, “I don't want to make decisions about...

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Empowering Customers

Imagine the following scenario: after going without a bank account her entire life, a poor Pakistani woman establishes a checking account to accept government support payments. She takes her new debit card to the local ATM to withdraw some cash for the first time. After entering her PIN three times without success, the machine swallows her card on the assumption that she was trying to use it fraudulently. If you...

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